Privacy Policy
Last updated: January 1, 2025
Macloid Metalix Pvt. Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website macloidmetalix.com or engage with our services. Please read this policy carefully.
1. Information We Collect
1.1 Information You Provide
- Contact information (name, email, phone, company name, job title)
- Inquiry details and product requirements submitted via our contact and quote forms
- Business correspondence and communications
- Information provided when requesting product catalogs or technical documents
1.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or search query that brought you to our site
- Device identifiers and screen resolution
1.3 Information from Third Parties
- Business contact information from trade directories and industry databases
- Information from partner organizations at trade exhibitions and industry events
2. How We Use Your Information
- To respond to your inquiries and provide quotations for our steel abrasive products
- To process and fulfill orders for steel shot, steel grit, cut wire shot, and related products
- To send you technical documentation, product specifications, and safety data sheets
- To communicate important updates about your orders, shipments, and account
- To send marketing communications about new products, promotions, and industry insights (with your consent)
- To improve our website's content, navigation, and user experience
- To comply with legal obligations under Indian law, including the Information Technology Act, 2000
- To detect and prevent fraudulent transactions and unauthorized access
- To analyze market trends and improve our product and service offerings
3. Data Security
We implement industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS encryption for all data transmitted through our website
- Secure servers hosted in ISO 27001 certified data centers
- Access controls limiting data access to authorized personnel only
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy best practices
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Business inquiry records are typically retained for 7 years in accordance with Indian tax and commercial law requirements.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
Essential Cookies
Required for the website to function properly, including session management and security features. These cannot be disabled.
Analytics Cookies
We use Google Analytics to understand how visitors interact with our website. This data is anonymized and used solely to improve our content and navigation.
Marketing Cookies
With your consent, we may use cookies to deliver relevant advertisements about our products on third-party platforms.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
5. Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Logistics and freight partners (for order fulfillment and shipment tracking)
- Payment processing partners (for secure transaction processing)
- IT service providers (for website hosting and email services)
- Legal and regulatory authorities (when required by law)
- Professional advisors (lawyers, accountants) under confidentiality obligations
All third-party service providers are contractually bound to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.
6. Your Rights
Under applicable data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
- Object to processing of your data for direct marketing purposes
To exercise any of these rights, contact us at privacy@macloidmetalix.com
7. Contact for Privacy Matters
For grievance redressal under the Information Technology Act, 2000, contact our Grievance Officer at the above address within 30 days of any privacy concern.